Lexmark
after-sales service and availability of consumables revamped by Cyberstar
Infocom
Mumbai,January 17, 2008: Cyberstar Infocom (P) Ltd., one of
the emerging distributors of IT peripherals, networking and components in
Under this
new framework Lexmark product consumers and channel partners can access:
- Call-in Telephone Support through a toll-free helpline
number 1-800-224477 [accessible from all MTNL/BSNL lines, will be active
on all weekdays, i.e., Monday to Saturday, between 9am-6pm] and log in their
support requests on Lexmark products bought from authorized reseller
partners in India. Additional local telephone support service is also
currently available across 40 locations in
- Email Help Desk Support by sending a detailed email to
lexhelpdesk@hcl.in or lexsupport@cyberstarindia.com.
The help desk will function on all the week days (Monday
to Saturday) between
- RMA & Onsite Replacement Support - Customers can bring their
faulty products to the original reseller for a prompt assessment of
complaint. Should immediate repair not be possible, the reseller partner
is empowered to provide a standby printer to the customer till such time
the product is restored to full working condition by Lexmark trained
engineers.
With the significantly enhanced and
comprehensive after-sales service support infrastructure in place, Cyberstar
plans to deliver improved quality of service and reduce response time on
customer support calls to under 4 hours in metros and under 8 hours in
non-metro locations.
As a part of the expanded post sale
support program, Cyberstar will also make available annual maintenance
contracts, executable through reseller partners, for Lexmark printers. Keen to
set a benchmark for post sales support, Lexmark will also make random calls
directly to registered Lexmark product users in
”Delivering quality products backed
by highly effective after-sales support is a key business goal for both
Cyberstar and Lexmark in India,” said Raj Rathi,
founder and Managing Director of Cyberstar Infocom (P)Ltd. “As a channel
friendly company we are committed to delivering higher QoS
on Lexmark business in India, “ he added.
Cyberstar
Infocom is the sole distributor of Lexmark printers in
About
Cyberstar (www.cyberstarindia.com)
Founded in
1999, Cyberstar Infocom (P) Ltd. is today one of the emerging distributors of
IT Peripherals, Networking products & Components, in India, Singapore, Sri
Lanka, Bangladesh, Pakistan & Nepal. Backed by a highly professional and
motivated team, Cyberstar has now expanded its operation to include 36 offices
in order to reach out to its valued channel partners across the country.
Cyberstar prides itself in providing its customers with best quality products,
technical support, marketing and training programs, and post-sales service. For
its vendors, Cyberstar acts as a value added sales force, leveraging its
well-qualified team, technical capabilities, logistic services and customer
relationships to distribute their products in the most cost effective manner.
About Lexmark
(www.lexmark.com)
Lexmark International, Inc. (NYSE: LXK) provides businesses and consumers in
more than 150 countries with a broad range of printing and imaging products,
solutions and services that help them to be more productive. In 2005, Lexmark
reported $5.2 billion in revenue and employed more than 13,000 people globally.
Learn how Lexmark can help you get more done at www.lexmark.com
Media
Contact:
Sangeeta
Nandy,
Cyberstar
Infocom (P) Ltd.
Cell: +91
98800 20213
Email: sangeeta.nandy@cyberstarindia.com
Monalisa
Biswas,
EXL Public
Relations
Cell: +91
99160 98824
Email: