| Netgear Warranty Process | ||||
| Product Category | Warranty Period | Service Responsibility | Dead On Arrival (Within 7 days from the date of Cyberstar Invoice) | |
| NG Antenna Cable | 1 Year | Cyberstar | Replacement | |
| NG Antenna | 2 Year | Cyberstar | Replacement | |
| NG ADSL Modem Router | 2 Year | Cyberstar | Replacement | |
| NG ADSL Modem Router with 4-port Switch | 3 Year | Cyberstar | Replacement | |
| NG Wireless ADSL/ADSL2 Modem/Firewall Router | 2 Year | Cyberstar | Replacement | |
| NG Firewall DSL/Cable Router with Print Server | 3 Year | Cyberstar | Replacement | |
| NG 8-Port/16-Port/24-Port/48-Port Giga Switchs | 3 Year | Cyberstar | Replacement | |
| NG Starter Kit | 3 Year | Cyberstar | Replacement | |
| NG 54 MBPS Wireless DSL Router+4 PT Switch+PS | 3 Year | Cyberstar | Replacement | |
| NG 32 Bit Giga Card | 3 Year | Cyberstar | Replacement | |
| NG 64 Bit Giga Adapter | 3 Year | Cyberstar | Replacement | |
| NG Giga on copper to Giga on Fibre Converter | 3 Year | Cyberstar | Replacement | |
| NG 12 Port Gigabit Managed Switch | 5 Year | Cyberstar | Replacement | |
| NG 11 MBPS Flash Card for PDA's | 3 Year | Cyberstar | Replacement | |
| NG 1 User/5 User Licence for VPN Firewall | 3 Year | Cyberstar | Replacement | |
| NG Wireless DSL/Cable, Wireless Router+4 PT Switch | 2 Year | Cyberstar | Replacement | |
| NG 108 MBPS Wireless Firewall Router | 2 Year | Cyberstar | Replacement | |
| NG 108 MBPS Wireless DSL/Cable Router+ USB Stater PT | 3 Year | Cyberstar | Replacement | |
| NG 10/100 Mbps Lan Adapter | 3 Year | Cyberstar | Replacement | |
| NG-Storage Central | 2 Year | Cyberstar | Replacement | |
| NG USB wireless 54g Adapter | 3 Year | Cyberstar | Replacement | |
| NG 11 MBPS Wireless PCI Adapter | 3 Year | Cyberstar | Replacement | |
| NG 11 MBPS Wireless DSL/Cable Router+4 PT Switch | 3 Year | Cyberstar | Replacement | |
| NG 2-Parallel Port Print Sever | 2 Year | Cyberstar | Replacement | |
| NG Mini Print Server | 2 Year | Cyberstar | Replacement | |
| NG Wireless 54 MBPS USB Print Server | 2 Year | Cyberstar | Replacement | |
| NG Netgear ReadyNAS Gigabit Desktop Network Storage | 2 Year | Cyberstar | Replacement | |
| NG Netgear ReadyNAS Gigabit Rackmount Network Storage | 2 Year | Cyberstar | Replacement | |
| NG Prosafe Dual Band / Wirerless Access Points | 3 Year | Cyberstar | Replacement | |
| NG Prosafe Network Management Software | 2 Year | Cyberstar | Replacement | |
| NG GBIC Module 1000BASE-SX Fiber | 5 Year | Cyberstar | Replacement | |
| NG Fibre Module for Managed Switch | 5 Year | Cyberstar | Replacement | |
| NG Prosafe Wireless 108 MBPS ADSL Modem VP | 3 Year | Cyberstar | Replacement | |
| NG ADSL2 MODEM | 2 Year | Cyberstar | Replacement | |
| NG Digital Entertainer | 2 Year | Cyberstar | Replacement | |
| NG 10/100 Mbps Lan Adapter | 1 Year | Cyberstar | Replacement | |
| NG 5-port/8-Port/16-Port/24-Port 10/100 Mbps switch | 3 Year | Cyberstar | Replacement | |
| NG 24P 10/100 Smart Switch with 2G Port | 3 Year | Cyberstar | Replacement | |
| NG Prosafe 24Port Smart Switch POE | 3 Year | Cyberstar | Replacement | |
| NG Prosafe 48 Port 4 Stackable Smart Switch | 3 Year | Cyberstar | Replacement | |
| NG 24+2Layer 2 Managed 10/100 Switch with 2 Giga Ports | 3 Year | Cyberstar | Replacement | |
| NG 48-Port N/100+ 2 Gigaports Managed Stackable Switch | 5 Year | Cyberstar | Replacement | |
| NG 8-Port VPN Firewall Router with 100 Tunnem Support | 3 Year | Cyberstar | Replacement | |
| NG-Pro Safe VPN Firewall Dual Wan 4 Port Giga | 3 Year | Cyberstar | Replacement | |
| NG 8-VPN Tunnel DSL/Cable Router | 3 Year | Cyberstar | Replacement | |
| NG-Prosafe VPN Firewall Router 50/200 Tunnel | 3 Year | Cyberstar | Replacement | |
| NG-Gigabit PCI Card | 2 Year | Cyberstar | Replacement | |
| NG 5-Port/8-Port/16-Port (10/100) Giga Switch | 2 Year | Cyberstar | Replacement | |
| NG Netgear L3 Switchs | 3 Year | Cyberstar | Replacement | |
| NG 24-Port 10/100 Switch with 2 SFP Slot | 3 Year | Cyberstar | Replacement | |
| NG 1-Port USB Mini Print Server | 2 Year | Cyberstar | Replacement | |
| NG-SKYPE WIFI PHONE | 2 Year | Cyberstar | Replacement | |
| NG Prosafe SSL VPN Concentrator 25 Tunnel | 3 Year | Cyberstar | Replacement | |
| NG 54/108 MBPS Wireless PCMCIA Card for Laptop | 2 Year | Cyberstar | Replacement | |
| NG 54 MBPS Wireless Access Point & Bridge | 2 Year | Cyberstar | Replacement | |
| NG 54 MBPS Wireless Travel Router | 2 Year | Cyberstar | Replacement | |
| NG Travel Router, Wireless | 2 Year | Cyberstar | Replacement | |
| NG Rangemax Next Wireless | 2 Year | Cyberstar | Replacement | |
| NG Wireless PCI/USB 2.0 Adapter | 2 Year | Cyberstar | Replacement | |
| NG Wireless PCI/USB Card | 2 Year | Cyberstar | Replacement | |
| NG-Range Max Wireless Access Point | 2 Year | Cyberstar | Replacement | |
| NG Wireless Router | 2 Year | Cyberstar | Replacement | |
| Note : | ||||
| After DOA Period BUT within product warranty period | Tracking Mechanism | |||
| Swap with refurbished product or equivalent replacement | Product Serial No & Cyberstar Invoice No. | |||